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Store Policy
Authenticity Guarantee:
We are in good faith describing our items to the best of our knowledge. We guarantee the authenticity of every item we sell or 100% of your money back including the original and returning shipping costs. If you have any questions regarding any items, please contact us prior to your purchase.

Sale Tax:
A sale tax of 9% will be added to any order shipped within the State of California. There is no sale tax for orders shipped to other States.

Haute Gallery accepts PayPal as one of our payment methods throughout the United States. PayPal is a safe and secure way to pay with your major credit card such as Visa, MasterCard, or American Express. If you try to purchase anything at our web site, you will be redirecting to PayPal when you are ready to pay. We will only ship to PayPal confirmed address with no exception. If you do not have the confirmed address on PayPal, please use other payment methods.

We are gladly to accept personal check, money order, cashier check, and bank wire transfer. We reserve the right to complete any transactions, including shipping and handling, until your payment is cleared from the bank.

Please contact us for our bank wire instruction if needed. If it happened that our customers need more time to arrange their funds, please do not hesitate to contact us so that we can place an item "on hold" for you.

International transaction:
We are gladly to ship globally to our international buyers as well. For all non-US customers, we will only accept bank wire transfer or Western Union payment. Payment through PayPal will not be accepted. We are sorry for the inconvenience! Please contact us for further instructions.

Return:
If you are not satisfied with your purchased items, you may return it for a refund. Other than authenticity issue or grossly misrepresentation of an item, all buyers are required to pay for the returned shipping and handling cost plus 10% of the purchase price as the restocking fee. Please contact us within three business days upon receiving your purchased item to get an approval, and the purchased item must be returned in the original condition within seven business days. All returned item will be closely inspected to ensure authenticity. We reserve the right to refuse any return.

In order to gain your confidence on our services, we do offer 100% money back guaranteed including both ways of shipping cost on the proven authenticity issue. This policy is in place to provide an extra confidence to our customers when shopping with us as we are extremely serious about the authenticity issue.

Shipping:
All items will be shipped within 48 hours after receiving the payment. Exceptions are holidays, weekends, or other dates announced on our company web site. Certain payment methods may take a longer time for payment to get cleared from the bank. We will ship via USPS Priority Mail, UPS, or FedEx with full insurance. If you need overnight shipping, please contact us so that we can better serve your need.

Layaway:
We do offer 30-day interests free layaway payment option if this option is approved by our consigners. A 50% non-refundable deposit is required at the time to place an item "on hold". You have 30 days to pay the remaining amount in full, unless prior arrangements are made. Please contact us if you have any specific needs.

Consignment fee:
We do not charge any listing fee for consigning with us. All PayPal fee, EBay fee, or necessary management fees are inclusive. If an item does not sell, you do not need to pay anything!

Our consignment rate is based on Per Item:
+ For the first US $3000, we will take 30% of the selling price.
+ We will take 20% of any remaining portion of price above US $3000.

If a consignor decides to terminate the consignment early (less than 90 days of the consignment period), each item will be charged US $25 for the early termination fee, plus the addition of shipping and handling cost if necessary. We reserve the right to terminate any consignment early at our discretion, and item will be returned to customers at their own cost.

Please keep in mind we have ZERO tolerance for counterfeits or fake. If any of the items consigned with us deemed to be counterfeits, it will be returned to consignor for a $30 authentication fee per item plus return shipping fees upon request, or we will discard the counterfeits.

Consignment period:
Each item will be consigned with us for a minimum of 90 days, unless we have a prior agreement. If a consignor decides to terminate the consignment early, each item will be charged US $25 for the early termination fee, plus the addition of shipping and handling cost if necessary.

For the first 30 days, the item will be listed at a price determined based on our extensive research and selling history on comparative sales. After 30 days, the item will be discounted at our discretion depending on market conditions.

If any item does not sell within 90 days, we will contact the consignor for other selling options. All items will be returned to the consignor after 180 days of consignment if the items cannot be sold within 180 days. Consignors are required to pay the shipping and handling cost for all returned items; otherwise, items will be discarded or donated to charity at our discretion. In addition, we will not be liable to any items that are mishandled, damage or lost during their shipment. Consignors are advised to buy any necessary insurance for their consigned items.

Disclaimer:
By law, Haute Gallery must mention that we are not an authorized dealer or representative of the brands being offered on this website such that no warranties are expressed or implied. Any trademarks and/or logos used in the website are for the identification purpose only, and they are the property of their respective brand owners.
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